Putting the contact center at the center of the customer experience
Aspect Unified IP is a complete, software-based, unified platform that helps enterprise contact centers
deliver remarkable customer experiences across every conversation and every channel – through a
single, elegant software platform.
The solution brings all contact options together, in one place, on one platform, so informed and
empowered agents can keep talking, typing and conversing. At the same time, it minimizes customer
effort, providing a differentiated multichannel, multichoice customer experience across voice, email, web
chat, IM and SMS.