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Do You Have A Call Center ProJect We Can Help With?

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What is a Call Center/Contact Center?

                 Call centers, also referred to as contact centers, help organizations handle a large volume of calls and other inquiries related to
customer service,debt recovery and sales efforts.Businesses use various call center technologies to maximize productivity and customer experience. Automatic Call Distributors (ACDs)   are   used to assign incoming calls and other inbound multichannel types such as email,
web chat, Instant Message, SMS   and social to an agent based on real-time statistics, agent skill requirements and a wide variety of other
conditional criteria,  while  Predictive Dialers   are  used to generate outbound  calls  or  send  proactive  notifications  via  email  or  SMS.
Other call center optimizing tools include  Interactive Voice Response (IVR)Customer Relationship Management (CRM software),  and
specialized continuity software  that enable a contact center to preserve context across  channels  delivering  a  seamless  omni-channel
experience  through  multiple  customer  touch points  –  self-service  and  agent  assisted.

Collection Business

Collection

Streamlined Collections automates early stage contact and provides a more effective past
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Telesales Business

Telesales

Telesales is the act of calling to offer sales to customers. The agents will make calls to offer a client
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Customer service

Customer service

Seamless Customer Service coordinates self service with live agent assisted service to
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Back office call center

Back office call

Enable customers to quickly make a service appointment or report an emergency. Use outbound
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PRODUCTS

Our Core Values

Our commitment is to provide the highest standard in service and technical support, as we strive to become the total info communications company-of- choice in the IT and Telecommunications industries. RCT is the pioneer in implementing the quality system, an indication of our dedication to excellence in service, and our commitment to fine-tune our quality standards against international benchmarks.

Our Manager Say

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Direk Puplong(MD)

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Mutsu(Sale Director)

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Ronakorn U.(Service Director)

Latest News

Our commitment is to provide the highest standard in service and technical support, as we strive to become the total info communications company-of- choice in the IT and Telecommunications industries. RCT is the pioneer in implementing the quality system, an indication of our dedication to excellence in service, and our commitment to fine-tune our quality standards against international benchmarks.

Trusted Partners

Our commitment is to provide the highest standard in service and technical support, as we strive to become the total info communications company-of- choice in the IT and Telecommunications industries. RCT is the pioneer in implementing the quality system, an indication of our dedication to excellence in service, and our commitment to fine-tune our quality standards against international benchmarks.