Do You Have A Call Center ProJect We Can Help With?
What is a Call Center/Contact Center?
Call centers, also referred to as contact centers, help organizations handle a large volume of calls and other inquiries related to customer service,debt recovery and sales efforts. Businesses use various call center technologies to maximize productivity and customer experience. Automatic Call Distributors (ACDs) are used to assign incoming calls and other inbound multichannel types such as email,web chat, Instant Message, SMS and social to an agent based on real-time statistics, agent skill requirements and a wide variety of otherconditional criteria, while Predictive Dialers are used to generate outbound calls or send proactive notifications via email or SMS. Other call center optimizing tools include Interactive Voice Response (IVR), Customer Relationship Management (CRM software), and specialized continuity software that enable a contact center to preserve context across channels delivering a seamless omni-channel experience through multiple customer touch points – self-service and agent assisted.
Our Core Values
Our commitment is to provide the highest standard in service and technical support, as we strive to become the total info communications company-of- choice in the IT and Telecommunications industries. RCT is the pioneer in implementing the quality system, an indication of our dedication to excellence in service, and our commitment to fine-tune our quality standards against international benchmarks.
Our complete contact center solutions and technology to help companies create better customer service experiences and more engaged call center agents. Discover our flexible, highly-scalable Cloud, Hosted and On-Premises options for the contact center, IVR/self-service, chatbots/AI, workforce optimization and more