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Do You Have A Call Center ProJect We Can Help With?

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What is a Call Center/Contact Center?

                              Call centers, also referred to as contact centers, help organizations handle a large volume of calls and other inquiries related to customer service,debt recovery  and  sales  efforts. Businesses use various call center technologies to maximize productivity and customer experience.   Automatic Call Distributors (ACDs)   are   used to assign incoming calls  and  other  inbound  multichannel types such  as  email,web chat,  Instant Message, SMS   and  social to an agent based  on  real-time statistics,   agent  skill  requirements  and   a  wide   variety of  otherconditional  criteria,  while  Predictive Dialers   are  used to generate outbound  calls  or  send  proactive   notifications  via  email  or  SMS. Other call center optimizing tools include Interactive Voice Response (IVR), Customer Relationship Management (CRM software),  and specialized continuity software  that enable  a contact center to preserve context across  channels  delivering  a  seamless  omni-channel  experience  through  multiple  customer  touch points  –  self-service  and  agent  assisted.

Collection Business

Collection

Streamlined Collections automates early stage contact and provides a more effective past
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Telesales Business

Telesales

Telesales is the act of calling to offer sales to customers. The agents will make calls 
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Customer service

Customer

Seamless Customer Service coordinates self service with live agent assisted service 
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Back office call center

Back office

Enable customers to quickly make a service appointment or report an emergency. 
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Our Core Values

                            Our commitment is to provide the highest standard in service and technical support, as we strive to become the total info communications company-of- choice in the IT and Telecommunications industries. RCT is the pioneer in implementing the quality system, an indication of our dedication to excellence in service, and our commitment to fine-tune our quality standards against international benchmarks.

 

Our Manager 

Direk Puplong(MD)
Mutsu(General Manager)
Ronakorn U.(Service Director)

Latest News

                       Our complete contact center solutions and technology to help companies create better customer service experiences and more engaged call center agents. Discover our flexible, highly-scalable Cloud, Hosted and On-Premises options for the contact center, IVR/self-service, chatbots/AI, workforce optimization and more

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