The only complete application lifecycle management suite for IVR and omni-channel Unified Self-Service™
Aspect CXP Pro is a cloud-based interactive voice response (IVR) tool suitable for large businesses in industries such as banking, manufacturing, government, healthcare, retail and transportation. Aspect CXP Pro combines the applications in Aspect CXP with the Aspect Prophecy IVR and telephony platform into one package. On-premise, hosted and hybrid deployments are also available.
Aspect CXP Pro provides configurable tools that users can configure to create customer self-service applications including IVR, online chat, text message and more. Testing and reporting tools allow user to monitor the effectiveness of their applications in real time across various interaction channels.
Managers and administrators can manage multiple users and clients from a single interface and make changes to self-service options in real time. The solution can also integrate with various customer relationship management (CRM) systems and tools such as IBM COgnos, SAP BusinessObjects and MicroStrategy.
Customer support is provided through an online portal.